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The Company has an experienced marketing and customer services department which is responsible for cultivating and maintaining close client relationships. In addition, the Company believes that the most effective form of marketing is to distinguish the Company from its competitors by providing a high quality service. Our Marketing & Customer Services staff will come to your every need. They will assist you of every step from the initial stages of finding your transportation needs to the after-sales services such as collecting feedback from passengers, handling complaints and improving the service according to their changing needs. |
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The Company believes that the quality of bus captains' driving skills, their behavior and performance have a direct bearing on the image of the Company's business and that proper administration of the bus captains is essential to the continued success of the Company's bus operation. The Company has strict recruitment policies to ensure that bus captains of the Company are of a high standard. In general, new bus drivers must hold a relevant valid bus driving license, pass a driving test of the Company and have proper working experience as bus captains. |
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Before the new bus captains embarks on driving duties, they are forewarned of traffic black spots and are kept up to date on recent traffic developments through refresher courses provided to bus captains. According to the Company's policy, bus captains generally retire at the age of 65 and have to undergo annual health check-ups conducted by doctors designated by the Company if they are over 55. The bus captains administration department keeps a file of each bus captain employed by the Company recording the performance of them including any breaches of the Bus Captains Code and disciplinary actions taken against the bus captain concerned for the purposes of monitoring their service qualities. For ease of identification, they all wear full sets of uniform with staff identity cards. |
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It is the policy of Kwoon Chung to ensure the maximum safety of its passengers, bus captains and other road users. To achieve this, the Company has implemented stringent policies with regard to repair and maintenance of buses and administration and quality control of bus captains to ensure the safe operation of its buses. As an indication of our commitment to safety, escort services have been provided to our student service which carries primary school and kindergarten students, well before it becomes a legal requirement to do so under the legislation of Hong Kong. |
| Our bus captains perform daily inspections to the buses they operate before the commencement of service each day. In addition, bus captains are instructed to report to the duty officer immediately after detecting any fault in the bus. The duty officer would then assess the fault and decide immediately whether to suspend the operation of the bus concerned. |  |
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Routine maintenance services and repair works of both minor and major nature are performed by our team of mechanics. Works related to inspections of buses of the Company are either carried out by the Company or by accredited third party vehicle service centres. |
| The Company maintains a route scheduling policy for non-franchised bus services that enables maximum efficiency and utilization of the Company's buses which is implemented by the Route Scheduling Department. The Route Scheduling Department is run by experienced personnel aided by computers. |
| With a large fleet of buses, backup within a short time interval is allowed in the event of breakdown or evacuation due to adverse weather. |
| All buses of the Company are covered by Third Party Insurance. Liabilities from major accidents including those involving the death of any persons in the most unfortunate cases would generally be covered by the comprehensive insurance and third party insurance policies adopted by the Company. |
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For
the convenience of our passengers, most Kwoon Chung
buses are equipped with the Octopus common ticketing system. Since the launch
of this system in early 2000, it has been well accepted by the passengers. The system is currently used by residents and employees. It is expected to extend the coverage to other service categories in the near future. |
| All buses are equipped with two-way radios for constant communications with the Control and Operation Department. Better communication between the drivers and the Company can be achieved in case of emergency. |
| The Control and Operation Department provides 24-hour daily service to handle any emergency in the most convenient and efficient way. |
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In house orientation and training courses are arranged for the staff. The staff is also encouraged to attend job-related courses and programmes that are organized by professional or educational institutions. |
| The various programmes include General Training, Supervisory and Management Training, Quality Management, Safety Training, Computer Software Application, Technical Training and Operation Training. |
| To be as more environmental-friendly as possible, the Company has been paying much attention to environmental-friendly features such as environmental-friendly buses, petroleum, and other related measures. |
| Demonstration of Our Concern for Environment Protection |